From 11 calls a month to 34. Same team, same suburb.
A solo plumber running a one-van operation. Missed calls were leaking work. Kate captured the calls and grew the pipeline.
Where they started.
A solo plumber on the tools all day was missing 40% of incoming calls. Voicemails rarely converted. His Google ranking held steady at #12 with no growth path.
What Kate did.
Missed-call SMS activated. Any missed call triggered a professional text-back within 2 minutes.
Review requests automated after every completed job. Kate drafted replies for owner approval.
Weather-triggered campaigns for storm and burst-pipe events across the northern suburbs.
Xero quote follow-ups at day 3 and 7, and overdue invoice chasing at 7, 14, and 30 days.
What changed.
Bookings tripled. 62% of previously missed calls became jobs. The invoice-chase automation freed up 4 hours of admin every week.
"I was leaving money on the voicemail. Kate fixed that in a fortnight.
